At Sigali Trek, your satisfaction is our priority. We understand that sometimes a product may not meet expectations, and we’re here to help with a clear and fair return process.

1. Payment Method

Please note that all orders are paid through Cash on Delivery (COD). Refunds will be processed accordingly in the form of cash or account-based return methods, depending on the situation and agreement with the customer.

2. Eligibility for Return

You may request a return if:

  • You received a damaged, defective, or incorrect item.

  • The item is unused, in its original condition, and with all tags and packaging intact.

To be eligible, you must contact us within 3 days of receiving your order.

3. How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number

  • A brief description of the issue

  • Clear photos 

Our team will review your request and guide you through the next steps.

4. Return Approval & Pickup

Once your return is approved:

  • We will arrange for the item to be picked up from your address. 

  • The item must be securely packaged to avoid damage during transit.

If pickup is not possible, we may ask you to send the item to a designated return address.

5. Refund Process

After receiving and inspecting the returned item:

  • If approved, a refund will be issued in cash, based on your location and preference.

  • Refunds are typically processed within 7 business days of receiving the returned item.

6. Non-Returnable Items

Returns will not be accepted for:

  • Items that show signs of use or wear

  • Items without original packaging or tags

  • Requests made beyond 3 days of delivery

7. Cancellations

Orders can be canceled before dispatch. Once the order is out for delivery, cancellation will not be possible.

For questions about this return and refund Policy, please contact us at [email protected].